Policies
Reservation Policy:
- Guests must provide valid credit card details to secure a reservation.
- Cancellation policies vary based on room type and rate plan.
- Changes to reservations may be subject to availability and additional charges.
Check-in and Check-out Times:
- Check-in time: 11:00 AM
- Check-out time: 10:00 AM
- Early check-in and late check-out requests are subject to availability and may incur additional charges.
Payment Policy:
- Payment for the entire stay is due upon check-in.
- Acceptable forms of payment: credit cards, cash, Mpesa etc.
- Deposit: 30% required to confirm booking.
- Final Payment: 30 days prior to arrival.
Cancellation and No-show Policy:
- Cancellations made up to 30 days prior to arrival are eligible for full refund (less administration fees)
- Cancellations made between 29 - 15 days prior to arrival are eligible for 50%l refund.
- No-shows and cancellations made less than 15 days prior to arrival will be charged the full amount of the reservation.
Pet Policy:
- Pets are welcome with prior arrangement.
- Additional charges may apply for pet-friendly accommodations.
- Guests are responsible for any damages caused by their pets.
Privacy Policy:
- We are committed to protecting your privacy and personal information.
- Information collected during booking and stay is used solely for operational purposes.
Accessibility Policy:
- Our hotel is committed to providing accessible accommodations and facilities for guests with disabilities.
- Please contact us directly for specific accessibility requests.