Policies

Reservation Policy:

• Guests must provide valid credit card details to secure a reservation.
• Cancellation policies vary based on room type and rate plan.
• Changes to reservations may be subject to availability and additional charges.

Check-in and Check-out Times:

• Check-in time: 11:00 AM
• Check-out time: 10:00 AM
• Early check-in and late check-out requests are subject to availability and may incur additional charges.

Payment Policy:

• A 50% deposit is payable upon confirmation of the booking.
• Full payment is due 14 days prior to arrival
• Payment is by M-Pesa or cash transfer.
• Payments by credit card are subject to an additional 4% charge.

Cancellation and No-show Policy:

• 48 hours or less: 90% of the full amount.
• 4–14 days: 60% of the full amount.
• 15–30 days: 30% of the full amount.
• 31 days and above: No charge.

Pet Policy:

• Pets are welcome with prior arrangement.
• Additional charges may apply for pet-friendly accommodations.
• Guests are responsible for any damages caused by their pets.

Privacy Policy:

• We are committed to protecting your privacy and personal information.
• Information collected during booking and stay is used solely for operational purposes.

Accessibility Policy:

• Our hotel is committed to providing accessible accommodations and facilities for guests with disabilities.
• Please contact us directly for specific accessibility requests.